When to Use or Not to Use AI Agents
Use Agents Where They Matter Most.Orchestrate Processes, End to End.
See howAI agents are powerful, but they aren’t magic. Not every task calls for autonomous decision making, and not every process can tolerate uncertainty. In high-risk, high-precision workflows, you might need the consistency of a robot, the clarity of a human-in-the-loop, or the speed of an API.
The key isn't choosing one over the other. It's orchestrating the right combination of AI agents, robots, tools, and people to get the job done with accuracy, efficiency, and trust. In this Gartner® report, learn how to evaluate when agentic AI creates business value and when other forms of automation are the smarter, safer choice.
Why download this report
Pinpoint where AI agents deliver measurable ROI, and where traditional automation methods may be a better fit
Avoid overengineering your automation stack by using orchestration to route the right task to the right entity—whether that’s an agent, a robot, or a person
Design automation that’s adaptable, resilient, and governed so you can scale intelligently, without sacrificing control or compliance
UiPath’s approach: agentic orchestration
AI agents are not a replacement for automation, APIs, or people. They’re an addition. A powerful one.
At UiPath, we believe the real opportunity lies in coordinating all these elements through a unified layer of agentic orchestration.
Gartner, When to Use or Not to Use AI Agents, 25 June 2025, Pieter den Hamer Et Al.
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